TempLab

TempLab Privacy Policy

1. Data controller

TempLab, whose registered office is at Rue au Thier 38, 4870 Trooz in Belgium and at Virstadt 2, 9689 Tarchamps in Luxembourg, is responsible for processing personal data. If you have any questions about this policy or how to exercise your rights, please contact us by e-mail at info@templab.eu.

2. Personal data collected

We collect your personal data in the following situations:

A. Data provided directly by you:
- Information transmitted via contact forms, registration forms or when purchasing our services (surname, first name, email, telephone number, etc.).
- Data relating to your orders, quotations or payments.

B. Data collected automatically :
- Technical information collected via your browsing on our site (IP address, browser type, operating system, pages visited, etc.).
- Use of cookies and similar technologies (see dedicated section).

We undertake to collect only the data strictly necessary for the purposes described below.

3. Purpose of data collection

The data collected is used for :

- Respond to your requests or questions via our contact forms.
- Manage and improve our services, including site performance analysis.
- Send you commercial and marketing information, only if you have given your explicit consent.
- Ensure compliance with our legal, contractual or regulatory obligations.

4. Sharing your data

Your personal data is shared only in the following cases:

With our trusted partners, such as:

o Web hosting providers.
o Analysis tools (e.g. Google Analytics).
o Newsletter delivery platforms or other technical services.

As part of legal obligations, to comply with a judicial or regulatory injunction.

We ensure that all our partners comply with confidentiality and data security standards.

5. Cookie management

We use cookies to :
- Improve your user experience on our site.
- Analyze traffic and optimize our content and services.

Your options regarding cookies :
- You can configure your browser to refuse or limit cookies.
- A cookie management tool is available on our site to customize your preferences.

6. Data retention period

We keep your data only for as long as is necessary for the purposes described in this policy:

- Contact data: Up to 3 years after the last interaction.
- Analytical data: Up to 13 months.
- Data related to your orders or contractual documents: Up to 10 years, in accordance with legal obligations.

7. Data security

We have implemented technical and organizational measures to guarantee the protection of your data:

- Encryption of sensitive data.
- Strict access controls to limit access to personal information.
- Use of hosting that complies with international security standards.

8. Your rights under the GDPR

You have the following rights with regard to your personal data:

- Right of access: Request a copy of the data we hold.
- Right of rectification: Correct your data if it is inaccurate.
- Right to erasure: Request the deletion of your data (within the limits of legal obligations).
- Right of restriction: Limit the use of your data in certain cases.
- Right to object: Refuse the use of your data, in particular for marketing purposes.
- Right to portability: Receive your data in a structured and readable format. To exercise these rights, please contact us at info@templab.eu.

9. Changes to this policy

We reserve the right to update this policy to reflect legal, technical or commercial developments. Any significant changes will be communicated via our website or by email. We encourage you to consult this page regularly.

10. Claims

If you do not agree with the processing of your data, you can :

- Contact us directly at info@templab.eu.
- File a complaint with the competent authority in your country.

o In France: CNIL - www.cnil.fr
o In Belgium: https://www.gegevensbeschermingsautoriteit.be/
o In Luxembourg: https://cnpd.public.lu/

11. Contact

If you have any questions or requests regarding this privacy policy, please write to us at :

-Email: info@templab.eu
-Postal address:
In Belgium: Rue au Thier 38, 4870 Trooz
In Luxembourg: Virstadt 2, 9689 Tarchamps

Thank you for trusting TempLab by using our services. At TempLab, we take your privacy very seriously and do our utmost to protect it. This privacy policy is updated regularly to reflect legal and technical developments. If you have any questions or requests, please do not hesitate to contact us at info@templab.eu or via the 'Contact' section of our website.